Welcome to Cloudnestcarpet. We specialize in the curation, preparation, and direct fulfillment of premium cloud-inspired rugs and interior textile products. Operating from France, our business is dedicated to serving customers across Europe with exceptional standards of quality, transparency, and operational integrity.
Our Operations
Every order placed through our platform is managed directly by our internal team. We oversee the entire lifecycle of each product, from initial quality inspection and meticulous packaging to dispatching the shipment via established European courier networks. This direct oversight ensures that each item meets our strict physical standards before it reaches your delivery address.
Company Information
Brand Name: Cloudnestcarpet
Website: www.cloudnestcarpet.com
Registered Address: xxx
Customer Support Email: message@cloudnestcarpet.com
Contact Phone Number:xxx
Regulatory Compliance & Consumer Rights
Cloudnestcarpet operates in strict compliance with French commercial law, the French Consumer Code (Code de la consommation), and applicable European Union directives, including the Directive on Consumer Rights (2011/83/EU) and GDPR regarding data privacy.
1. Right of Withdrawal
In accordance with European and French regulations, consumers residing within the European Union have the legal right to withdraw from their purchase within 14 days from the day of physical receipt of the goods, without needing to provide any justification. To exercise this right, you must notify us of your decision via an unambiguous statement sent to our customer support email at message@cloudnestcarpet.com.
2. Return Conditions
Returned items must be sent back in their original condition and packaging without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. Unless otherwise specified, the direct costs of returning the goods are borne by the customer. Returned items are inspected upon arrival at our facility to verify their condition prior to the issuance of a refund.
3. Legal Guarantees
Consumers benefit from the legal guarantee of conformity (garantie légale de conformité, Articles L. 217-3 and following of the French Consumer Code) and the guarantee against hidden defects (garantie des vices cachés, Articles 1641 and following of the French Civil Code). These guarantees ensure that delivered goods conform to the sales contract and are free from structural defects that render them unfit for their intended use.
4. Dispute Resolution
In the event of a dispute, we encourage you to contact our support team directly at message@cloudnestcarpet.com to seek an amicable resolution. If a dispute cannot be resolved internally, European consumers may utilize the European Commission’s Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.
