- Scope and Application
These Terms of Service govern all sales of goods concluded through the website www.cloudnestcarpet.com (hereinafter referred to as the “Website”). By placing an order on the Website, you (the “Customer”) agree to be bound by these Terms without restriction or qualification. Please read these terms carefully before submitting your order.
Cloudnestcarpet operates its commercial activities in compliance with French commercial regulations and European Union consumer protection directives, including Directive 2011/83/EU on consumer rights.
- Orders and Conclusion of Contract
To place an order, the Customer must follow the online purchasing sequence on the Website and confirm the checkout. An order summary and confirmation email will be sent to the Customer’s registered email address upon successful placement. The sales contract is definitively concluded once order confirmation and acceptance are transmitted by Cloudnestcarpet.
Cloudnestcarpet reserves the right to refuse or cancel any order from a Customer with whom there is an ongoing dispute concerning the payment of a previous order, or for legitimate commercial and legal grounds in compliance with applicable European regulations.
- Pricing and Financial Terms
All prices displayed on the Website are indicated in Euros (€) and include applicable European Value Added Tax (VAT) where required by law. Shipping costs are calculated and displayed prior to final order confirmation.
Payments are processed securely through our authorized checkout infrastructure. Transactions are subject to standard verification and authentication checks by payment institutions. Orders are processed only upon validation of full payment authorization.
- Fulfillment, Shipping, and Risk Transfer
4.1 Order Processing and Dispatch
Orders are dispatched from our fulfillment facility located in France. Standard order processing and preparation require 1 to 2 business days. Estimated standard delivery transit time is 5 to 7 business days from dispatch.
4.2 Tracking and Transit Monitoring
We partner with major international carriers including DHL, FedEx, and UPS Priority services. At critical fulfillment stages—specifically upon dispatch, arrival at carrier transit hubs, and local last-mile routing—automated tracking notifications are dispatched to the Customer’s registered email address.
4.3 Delivery Delays and Remedies
If an order exceeds the standard transit timeframe, Cloudnestcarpet will initiate a formal investigation with the respective carrier. Depending on the outcome of the carrier inquiry and actual circumstances, Cloudnestcarpet will coordinate a full refund or a replacement shipment accordingly.
4.4 Transfer of Risk (European Consumer Protection Compliance)
In strict accordance with Article L.216-4 of the French Consumer Code and Article 20 of European Consumer Rights Directive 2011/83/EU, the risk of loss or damage to goods is transferred to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods. Consequently, the risk of loss and ownership does not transfer to the customer upon delivery to the carrier, ensuring full statutory protection for European buyers.
- Right of Withdrawal (14-Day Statutory Period)
In accordance with European consumer protection legislation, consumers residing in the European Union benefit from a statutory 14-day right of withdrawal without needing to provide any justification. The withdrawal period expires 14 days after the day on which the Customer acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer must notify Cloudnestcarpet of their decision by means of an unequivocal statement sent via email to message@cloudnestcarpet.com before the expiration of the 14-day period.
- Defective, Damaged, or Non-Conformant Goods
If a Customer receives merchandise that is defective, flawed, or damaged upon arrival, the Customer may contact our after-sales customer service via email at message@cloudnestcarpet.com. To expedite resolution, the Customer must provide photographic evidence illustrating the defect or damage.
Simplified Resolution Policy for Defective Items:
Customers are not required to physically return damaged or defective items. Upon verification of the photographic evidence provided via email, Cloudnestcarpet will immediately process a full refund or arrange a replacement shipment without requiring the physical return of the damaged item.
This policy is independent of and supplements the statutory legal guarantees of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
- Intellectual Property
All visual content, photographs, product imagery, and text materials displayed on www.cloudnestcarpet.com are original creations or legitimately licensed assets owned or utilized by Cloudnestcarpet. Any unauthorized reproduction, distribution, or commercial exploitation of the Website’s content without explicit written consent from Cloudnestcarpet is strictly prohibited and constitutes an infringement of applicable intellectual property laws. - Limitation of Liability and Force Majeure
Cloudnestcarpet shall not be held liable for any failure or delay in the performance of its obligations under these Terms resulting from events beyond its reasonable control (Force Majeure), as recognized by French jurisprudence and European law, including natural disasters, nationwide transport strikes, public infrastructure failures, or governmental restrictions. - Governing Law and Dispute Resolution
These Terms of Service and all transactions concluded through www.cloudnestcarpet.com shall be governed by and construed in accordance with the laws of France. In the event of a dispute, consumers retain the right to seek an amicable resolution through European Online Dispute Resolution (ODR) platforms or competent French and European consumer mediation bodies. - Customer Support and Contact Information
For any inquiries, requests, or after-sales assistance regarding these Terms of Service or your order, please contact us directly at:
Email: message@cloudnestcarpet.com
Address: XXX
Phone: XXX